Please carefully read and understand the following terms and conditions as they govern your use of the Stellar Spins casino website and your participation in any gaming activities. By accessing and using the website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using the website or engaging in any gaming activities.
- Agreement: These terms and conditions constitute the entire and final agreement between you (the player) and Stellar Spins. They supersede and merge all prior agreements, representations, and understandings between you and the casino.
- Intellectual Property: All rights to the terms, text, graphics, methodologies, and concepts displayed on the website belong to Stellar Spins. By using the website and its materials, you do not acquire any rights to such intellectual property or any other materials on the website.
- Indemnification: You agree to hold Stellar casino, its employees, directors, officers, distributors, licensees, affiliates, subsidiaries, advertising, promotion, media partners, and agents harmless from any costs, expenses, liabilities, and damages that may arise from:
- Your entry to and use of the website
- Your participation in the games and gaming activities
- Your access and use of the casino server
- Your acceptance of any prizes or winnings
- Your use of any materials on the website
- Responsible Gaming: encourages responsible gaming. If you feel that your gambling activities are becoming problematic or if you suspect someone else has access to your account, please contact customer support immediately. The casino reserves the right to implement responsible gaming measures, including deposit limits, self-exclusion, and account closure, if necessary.
- Age Restriction: You must be of legal age to participate in online gambling as determined by the jurisdiction of your residence. It is your responsibility to ensure that you comply with the applicable laws and regulations regarding online gambling.
- Account Security: You are responsible for keeping your account login details, including username and password, confidential and secure. Any activity on your account is your responsibility, and shall not be liable for any unauthorized use of your account.
- Fair Play: Stellar Spins is committed to fair play and uses random number generator (RNG) technology to ensure the fairness and randomness of game outcomes. Any attempt to manipulate or exploit the games or software is strictly prohibited and may result in account suspension or closure.
- Bonus Terms: offered Bonuses are subject to specific terms and conditions. It is important to carefully review and understand the bonus terms, including wagering requirements, game restrictions, and maximum bet limits, before accepting any bonuses.
- Payment Terms: Deposits and withdrawals are subject to the payment terms specified by the casino. It is your responsibility to provide accurate and up-to-date information for financial transactions. We reserve the right to request additional verification documents and to withhold or forfeit any funds if the provided information is found to be inaccurate or fraudulent.
- Termination: the casino reserves the right to terminate or suspend your account, withhold funds, and refuse access to the website for any violation of these terms and conditions or for any other reason deemed necessary by Stellar Spins.
Please note that these terms and conditions are subject to change without prior notice. It is your responsibility to regularly check for updates. By continuing to use the website and participating in the gaming activities, you acknowledge and agree to be bound by the most recent version of the terms and conditions.
General Terms and Conditions
Language
The original Terms and Conditions of Stellar Spins are published in English. Translations into other languages may be provided for informational purposes, but the English version will always prevail in case of any discrepancies.
Financial Responsibility
The Casino and its affiliates are not financial institutions and do not provide credit to players. All real money bets at the casino must be made with the player's own funds or bonus money, if applicable.
Casino Activities
Stellar Spins reserves the right to add or remove activities, promotions, or games from the casino without prior notice to players.
Responsible Gambling
We are committed to providing first-class customer support and promoting responsible gambling. However, the casino cannot be held responsible if a player willingly bypasses the implemented measures or if circumstances beyond the casino's control prevent the enforcement of the policy.
Computer and Internet Malfunctions
The casino will not be liable for any computer or internet malfunctions or glitches. Players are also prohibited from using methods or means not intended by the casino to play games.
Financial Institution Status
Stellar Spins is not a financial institution and does not pay interest on deposited funds.
Communication
By opening an account, players agree to receive correspondence from Stellar Spins. Players have the option to unsubscribe from emails or text messages at any time through their account settings or by contacting player support.
Use of Player's Name
By playing at Stellar Spins and accepting prizes or winnings, players consent to the use of their name in advertising and promotional materials without additional compensation, unless prohibited by law. While personal and financial data is protected, casino may use the player's first name and first initial of the surname in promotional materials related to promotion results.
Please note that these terms and conditions are subject to change. It is the player's responsibility to regularly review the terms and conditions on the Stellar Spins website.
Accounts Terms and Conditions - Stellar Spins Aussie Casino
Account Details
- It is the player's responsibility to maintain and update their account details to ensure they are accurate and up to date. Any changes to personal information or contact details should be promptly updated in the player's account profile or by contacting supprot team.
- The player acknowledges that they will not hold Stellar Spins liable for any damages that may result from providing incorrect personal or contact details, such as during withdrawal or account closure requests.
Account Security
- The player is solely responsible for keeping their account number and password secure and confidential. Stellar Spins is not obliged to maintain usernames or passwords if the player misplaces, forgets, loses, or encounters any issues accessing the casino, unless it is an error on the part of the casino.
- The player must not allow any other person, including minors, to use their account, access games, accept prizes or winnings, or utilize any information or materials from the website.
Inter-Account Transfers
- Players are not permitted to make inter-account transfers to accounts that are not registered in their own name.
Prohibition on Account Acquisition, Sale or Transfer
- Stellar Spins strictly prohibits the acquisition, sale, or transfer of accounts between players. Any attempt to acquire, sell, or transfer accounts in any way is not allowed and may result in account suspension or termination.
Please note that these account terms and conditions are subject to change. Players are advised to review the terms and conditions regularly to stay informed about any updates.
Account Cancellation
We have the right to cancel or close player accounts at any time and without prior notice. In such cases, any unplayed funds in the account will be credited back to the player's credit card or alternative payment method. Account cancellation may occur under the following circumstances, at the sole discretion of Stellar Spins:
- Providing incorrect or misleading registration information.
- Mismatch between the name on the credit card or banking method used and the player's account.
- Possessing multiple active accounts.
- Cashing in on a casino bonus or promotion without meeting the specified requirements.
- Initiating a "chargeback" on credit card or other transactions.
- Being underage (below the legal gambling age) in the player's jurisdiction.
- Allowing someone else to play on the player's casino account.
- Using the casino for professional or collaborative purposes.
- Establishing links or connections with other players through software, digital equipment, financial accounts, or exhibiting suspicious trends.
- Engaging in cheating or using systems designed to defeat the casino.
- Previous involvement in the mentioned activities at any other casino.
- Refusal to accept real account registrations from certain countries.
- Not accepting players from specific countries, including Belgium, Cyprus, Czech Republic, Denmark, Estonia, France (France Metropolitan, French Guiana, French Polynesia, French South Territories), Greece, Hungary, Italy (Vatican City), India, Ireland, Netherlands, Philippines, Portugal, Romania, Slovakia, Spain, South Africa, Sweden, the United Kingdom, and the United States of America.
Account Closure Procedure
- Players have the option to close their accounts at any time. To initiate the account closure process, players are advised to contact the player support team. They will guide players through the necessary steps to close their accounts.
- When a closure request is received, the player's account balance will be made available for cash withdrawal. However, players should be aware that standard cash-in documents will be required to complete the withdrawal process. Additionally, any remaining wagering requirements or terms and conditions related to bonuses or promotions must still be fulfilled before a withdrawal can be processed.
By following the account closure procedure, players can securely close their accounts and receive any available funds in a timely manner.
Eligibility
- Players must meet the minimum age requirement of 18 years or older, as dictated by the laws applicable in their jurisdiction. During the account registration process, players will be required to provide age verification documentation. This can be submitted through the 'Account' section by email or by contacting player support.
- Our casino reserves the right to request age verification documentation from players at any time to ensure compliance with legal age requirements and to prevent underage gambling.
- Players acknowledge that the casino games provided are solely for entertainment purposes and are played at the player's discretion. It is understood that no purchase or deposit is necessary to join the casino and play the games.
- It is the player's responsibility to ensure that participation in online gaming activities is legal and not prohibited by the laws of their jurisdiction. We will not be held liable for any legalities imposed by a player's specific jurisdiction.
- Certain software providers may restrict players from specific jurisdictions or territories from accessing and playing their casino games.
- Employees of the casino, including directors, officers, licensees, distributors, affiliates, subsidiaries, advertising and promotion agencies, media partners, service providers, and their immediate family members, are strictly prohibited from playing at the casino.
- Stellar Spins offers players the option to play games without depositing or wagering real money, known as free play.
Deposits & Gameplay
- Deposits made into a player's account indicate their intention to wager and play at the casino. If a player fails to place bets equal to the deposited amount, the casino may, at its sole discretion, allow the withdrawal of funds. However, a minimum processing fee of 10% of the withdrawal amount may be applied. The casino reserves the right to waive this processing fee without prior notice.
- The minimum deposit amount to qualify for bonuses or free spins is $/€20, unless otherwise stated.
- In the event of a hardware or software error or malfunction, Stellar Spins reserves the right to void any winnings resulting from such errors. If a software system malfunction occurs, all bets placed during the affected period will be considered void.
- Accounts found to be abusing errors or malfunctions may be closed by Stellar Spins, and any associated deposits and winnings may be forfeited.
- To ensure fair gaming, gameplay patterns will be reviewed for any irregular or erratic betting activity before processing a withdrawal. Irregular gaming, such as even money, zero, low margin bets, or hedge betting, may be considered as irregular gaming for bonus play-through requirement purposes.
- Players can choose to play in the following currencies: CAD, EUR, AUD, and NZD.
- Players should consider their geographical territory when selecting the currency in which they wish to play.
By adhering to these Accounts Terms and Conditions, players can enjoy a secure and responsible gaming experience.
Cash-Outs & Winnings Terms and Conditions
We conduct an audit before processing cash-outs to ensure compliance with its policies and licensing requirements.
Players are required to provide documented evidence, including a government-issued identification document matching their registration details, proof of address, and copies of registered credit cards if applicable.
To initiate an audit, players are required to provide the following documented evidence to Stellar Spins:
- A copy of a government-issued identification document (e.g., passport, identity card, driver's license) that matches the registration details of the casino account;
- Proof of address, not older than three months, that reflects the player's name and address details (e.g., recent utility bill);
- Copies of registered credit cards, if applicable, with only the first 6 and last 4 digits visible. For security reasons, any other digits and the CVC/CVV digits on the back of the card must be blocked.
Failure to provide the necessary documentation upon request, or submission of fraudulent documentation, will result in the player's casino account being locked, and any winnings and/or cash-outs will be voided or returned to the player's casino account.
Other withdrawal rules
- Players can submit verification documents via email or by uploading them in their User Profile. Cash-out timeframes depend on the verification status, and missing documents may delay the approval process.
- All requested verification documentation must be received before the cash-out pending period expires; otherwise, the cash-out will be returned to the casino account.
- Cash-outs requested on working days are subject to a minimum 24-hour pending period, during which players can reverse the cash-out. Cash-outs requested on weekends will be processed the following day.
- The minimum cash-out amount is $50 for bank transfers and $20 for other withdrawal methods, with amounts below the threshold credited back to the casino account.
- Players can withdraw up to a maximum sum of $10,000 per week in their currency, with any remaining amount returned to the account until further eligible for withdrawal.
- Bank transfers may incur charges of up to AUD$35 due to intermediary banks. Sign-up or welcome offer bonuses have maximum cash-out limits of AUD$5000 or 6 times the value of each deposit, with any excess balance forfeited.
- All cash-outs are subject to wagering requirements, with different playthrough multiples depending on the bonus type. Stellar Spins reserves the right to confiscate winnings if a player has self-excluded from other casinos due to gambling addiction or financial difficulty.
- Cash-out matters are subject to casino management's discretion.
By adhering to these Cash-Outs & Winnings Terms and Conditions, players can ensure a smooth and transparent withdrawal process.
Promotions & Privacy Terms and Conditions
All promotions, giveaways, and specials offered by Stellar Spins casino do not automatically include additional costs such as taxes, registrations, licensing, insurance, postage, or delivery unless specifically stated in the promotion terms and conditions.
The player who receives winnings or prizes is solely responsible for any additional costs associated with them, including but not limited to taxes, delivery fees, and other mentioned expenses.
It is the player's responsibility to familiarize themselves with the standard casino terms and conditions, as well as the specific terms and conditions related to limited-time offers, one-time promotions, and special promotions. These can be found in the Promotional Terms section of the casino website.
Privacy & Disputes rules
Stellar Spins prioritizes the privacy of all players and ensures that sensitive information is not disclosed or shared with any unauthorized parties.
- All transactions are digitally encrypted using advanced SSL and TLS technology. These encryption protocols safeguard the data exchanged between the player and the casino, ensuring confidentiality and security.
- Any information provided by the player is treated as confidential and accessed only by authorized personnel who are bound by the casino's security and privacy policies. Maintains the confidentiality, security, and safety of all documentation and personal account information received from players.
- The personal identification documents provided by players are solely used for the purpose of accurately identifying the registered account holder and verifying the legitimacy of account registrations and activities, including cash-ins.
- The casino may disclose personal information or documentation in cases where it is required by law, for authorized purposes of public authorities, or pursuant to a court order. The casino may also share relevant documentation and personal/account information with third parties for the recovery of any outstanding debts owed to the casino.
- Any disputes or complaints regarding game outcomes must be submitted in writing to Stellar Spins within a specified timeframe.
- In the event of a discrepancy between the result displayed on the casino software and the casino's server software, the result shown on the casino's server software shall be considered the official and governing result.
- If a complaint is not resolved to the player's satisfaction, they have the right to escalate the complaint through the appropriate channels. The complaint will be reviewed and responded to within a specified timeframe.
By adhering to these Promotions & Privacy Terms and Conditions, players can enjoy a fair and secure gaming experience.
Suspension, Cancellation, Supported Devices, and Refresh Policies
Games may be temporarily suspended for maintenance, updates, or any other necessary reasons. During the suspension, all ongoing game play will be treated as refreshed.
Cancellation
Games may be removed from Stellar Spins without prior notice in the event of a technical malfunction, legal requirement, or any other circumstances that require immediate action.
Supported Devices
It is important to note that certain games may not be supported on devices running older operating systems. Game providers utilize the latest technological software, which may not be compatible with outdated devices.
Refresh
The refresh feature displays the result of the last game or round played when the player returns to that specific game. The following scenarios apply in case of connectivity issues:
- If the player experiences a disruption in connectivity before the results of the last game/round are displayed, the amount won or lost, credit balance, and final game state will be shown when the player returns to the game.
- If the player's computer loses connectivity while a game is in progress but they can still interact with the game, they will be able to complete that game when they regain connectivity.
- In the event of an interruption during a player's game, there is an indefinite time frame for the player to return to the game and refresh.
- If the player's request to play a new game/round does not reach the casino server before losing connectivity, the result of the previous game will be displayed upon their return.
- Players have the opportunity to investigate the results of their game play in case of interruptions caused by system failures. They can also review all transactions (wagers) within a game session by checking the 'Transactions' section in the User area or contacting customer support.
By understanding and adhering to the Suspension, Cancellation, Supported Devices, and Refresh Policies at Stellar Spins Aussie Casino, players can enjoy a smooth and uninterrupted gaming experience.
Money Laundering
At Stellar Spins, we are committed to adhering to strict laws and regulations surrounding money laundering prevention. We have implemented measures to ensure that our casino is not used for illegal activities or to hide funds derived from such activities.
Suspicious Activities
If we suspect or have reason to believe that your casino activity involves funds derived from illegal activities, intends to hide such funds, or intends to facilitate criminal activity through our casino, we may be obligated to report you to the relevant authorities.
Compliance Measures
To comply with regional laws and regulations, we have established a comprehensive framework for preventing money laundering. In case of suspicion of illegal activities, we may take the following actions:
- Conduct thorough investigations into transactions to prevent money laundering and other illegal activities.
- Suspend, block, or terminate your casino account immediately.
- Submit a suspicious transaction report to the necessary authorities without prior notice to you.
- Withhold or void all funds in the account associated with the suspicious activity.
- Cancel and refuse registration at any other casinos affiliated with Stellar Spins.
- Share relevant information about you with a database that records such activities.
Preventive Measures
To assist in preventing money laundering, we have implemented certain policies.
Cash transactions are not accepted at the casino.
Large or exceptional withdrawals will require the submission of specific documentation, including:
- Most recent bank statement for the account used for placing bets.
- Copy of your identity document.
- Copy of a utility bill, no older than 3 months, displaying your address and name.
Information Verification
To prevent money laundering, you authorize to conduct necessary checks to confirm your age, identity, and contact details. Failure to provide satisfactory information or documentation may result in the restriction or locking of your account until the required information is received.
By implementing these measures, Stellar Spins aims to maintain a secure and responsible gaming environment while actively preventing money laundering and illegal activities within our casino.
Fraud, Chargebacks, and Abuse
Fraud, chargebacks, and abuse are serious concerns. We have strict policies in place to address these issues and protect the integrity of our casino.
Withholding Funds
We reserve the right to withhold funds in cases involving fraud, chargeback disputes, or suspected abuse. Only when these issues are resolved to the satisfaction of the casino will any remaining balance in a player's account be refunded.
Prohibited Funds:
We strictly prohibit the depositing of funds obtained through illegal means. Stellar Spins considers such actions unlawful and will take appropriate measures to address them.
Invalidation of Materials
Any materials obtained from the casino, whether electronically or through other means, become void under the following circumstances:
- Counterfeiting, mutilation, forgery, alteration, or tampering in any way.
- Illegibility or reproduction, whether mechanical or electronic, that compromises their authenticity.
- Obtained through unauthorized channels.
- Contain printing, production, typographical, mechanical, electronic errors, or any other faults.
Limited Liability
Stellar Spins' liability for materials containing errors is limited to their replacement with accurate versions.
Reporting Criminal Activities
We are committed to maintaining a safe and secure environment for all players. We take any criminal activities or suspicious behavior seriously and will promptly report such incidents to the appropriate authorities.
By addressing fraud, chargebacks, and abuse, Stellar Spins ensures fairness and security for all players. These measures contribute to a trustworthy gaming experience that upholds the integrity of our casino.
Last Updated: 14/06/2023 12:53 UTC
