Stellar Spins Casino FAQ: Your Cosmic Guide to Galactic Gambling

Welcome to our FAQ page, where we shed light on the mysteries of Stellar Spins casino, guiding your journey through the casino cosmos. We've compiled a list of seven commonly asked questions to help you navigate the gaming galaxy with ease.

If you're looking to explore the thrilling universe of Planet Play, The Stellar Queen welcomes you with open arms:

  • Click on the ‘Sign Up’ button at the top right-hand corner of your screen to kick off the easy 3-step registration process.
  • Verify your mobile number, and you've successfully registered.
  • Welcome aboard, mate! You're now a part of the greatest galactic empire in the gaming cosmos.

In your voyage across time-zones and milky ways, it's normal to get caught up in a cosmic memory warp. If you're unsure about your account at Stellar Spins, our Mission Control Crew is on standby to assist:

  • Get in touch with our support team 24/7 via email or live chat.
  • Please note, creating duplicate accounts is not permitted in our galaxy and could result in both accounts being closed.

Spacecraft names may change, but the adventures remain the same! At Stellar Spins, you're free to rename your account and continue your cosmic gaming journey:

  • Get in touch with our support team to change your username and start exploring new realms!

At Stellar Spins, we cater to adventurers from all corners of the universe. We accept a range of global currencies to fuel your gaming journey:

  • Players can rocket the reels with EUR, CAD, AUD, and NZD.

Yes, indeed! We accept a range of cryptocurrencies, allowing players to navigate our gaming galaxy with ease:

  • We accept Bitcoin, Litecoin, Bitcoin Cash, Ethereum, Dogecoin, and Ripple.
  • Please note that cryptocurrency deposits will be converted into the currency chosen during the sign-up process.
  • Occasionally, there may be slight delays with crypto deposits.

In our vast casino cosmos, forgetting your login details isn't a disaster. We've got you covered:

  • Click on the ‘Forgot Password?’ link at the bottom of the login page.
  • If you still need help, our support crew is available via live chat or our contact form.

Even the most seasoned captains sometimes need a break from constant cyber-space mails. Here's how to adjust your notification preferences:

  • Log in and click on your Avatar to access your profile.
  • Under 'Profile', adjust the ‘Promotions via Email and/or SMS’ settings according to your preference.

Whether you're a novice astronaut or a seasoned space captain, our FAQ guide is here to help you navigate the thrilling cosmos of Stellar Spins Casino. If you still have questions, our Mission Control Crew is always ready to guide you. After all, we're all part of this interstellar adventure!

Bonuses FAQ

At Stellar Spins, we have an intergalactic law for wagering contributions that is strictly adhered to. Each game on our platform contributes differently towards wagering requirements:

  • Video Slot games contribute 100% towards wagering requirements.
  • Classic Slots games contribute 75% towards wagering requirements.
  • Table Poker, all Roulettes, and Baccarat contribute 8% towards wagering requirements.
  • Video Poker and all Blackjacks contribute 2% towards wagering requirements.

For more details, pop over to our promo terms page. It's also worth noting that each promotion may have its specific terms, so make sure to read up on the fine print on the promo page.

There's something truly thrilling about tallying your treasures after a stellar gaming session. Here's how you can check your wagering details and bonus balances:

  • Click on your account avatar located at the top right next to your balance.
  • Scroll around to the ‘BONUSES’ tab. This is where you can view your wagering details for your ‘Active’ bonuses.

If the stars have aligned for you and you've got some free spins to enjoy, here's how to activate them:

  • Simply log in and click on the ‘Free Spins’ icon on the shortcuts toolbar to the left of your screen (desktop devices) or at the bottom of your screen (mobile devices).
  • You can also locate the ‘Free Spins’ icon in the hamburger menu on the top left of your screen. Any available free spins will be automatically displayed.

Want easy access to your free spins? Customize your shortcuts toolbar by clicking on the arrow, find the 'Free Spins' icon and add it by clicking on it.

In our cosmic casino, winnings from free spins are credited as bonus money. You can easily check your winnings from free spins as well as remaining wagering requirements:

  • Navigate to the ‘BONUSES’ tab of your Account section where you can view your winnings and wagering requirements.

From wagering requirements to bonus balances and free spins, we hope our FAQ guide has helped illuminate your path in the Stellar Spins galaxy. If you have more questions, don't hesitate to reach out to our Mission Control Crew, who are ready to assist on your cosmic casino journey. Let the games begin, mates!

Withdrawals and deposits FAQ

Getting ready to embark on your intergalactic gaming journey? Here's what you need to know about deposits and withdrawals:

  • Minimum Deposit: $10
  • Minimum Withdrawal: $20 (Bank Transfers $50)

Please keep in mind that if you're looking to receive a bonus on Planet Play, the minimum deposit is generally $20 unless specified otherwise in the promo terms or on the deposit page.

You'll be stoked to hear that no fees are charged for making deposits from Stellar Spins' territories. So, you can fully concentrate on your cosmic gaming adventure without any worries about extra charges.

Cosmic law strictly dictates that you can only make deposits into your own account. Remember, fellow travellers, your journey in the galaxy of Stellar Spins should be yours and yours alone.

Although we aim to move at the speed of light, sometimes meteors, comets, and satellites might disrupt our frequencies. If your deposit doesn't reflect instantly, fret not! Just send through a screenshot, and our Mission Control Crew will sort it out from there.

Captains from all corners of the cosmos converge at Stellar Spins, and we've ensured a wide selection of providers for your convenience. Log in and click 'Deposit' to see the list of available providers. If you have a provider in mind that you believe would be a stellar addition, feel free to suggest it!

Funds zip through the galaxy of Stellar Spins at the speed of light. If your deposit or withdrawal doesn't show up instantly in your account, our Mission Control Crew is ready to assist you. Just a heads up, though: deposits made with cryptocurrencies may take a little while longer to journey through the cosmos. With this knowledge, you're ready to navigate the financial frontiers. Now, buckle up and let the cosmic games begin!

Popular General FAQ

Space travel isn't without its glitches. If you're having trouble opening a game, try closing it and then reopening it. If that doesn't work, try clearing your cache. If you're still having trouble, get in touch with our Mission Control Crew. We're always here to help guide you through any galactic anomalies you might encounter.

For the best interstellar gaming experience, we recommend using Chrome. It's the perfect starship to navigate our cosmic casino.

Stellar Spins is built on a strong and secure network of cosmic greatness. However, if you run into any technical issues, don't panic! Reach out to our Mission Control Crew and provide screenshots if possible. We're here to help you continue your journey through the cosmos.

While our technology is superior, occasional disturbances from comets, satellites, or inter-galactic attacks might disrupt your connection. Don't worry, all gaming activities are securely logged. If you get disconnected, gameplay will continue from your last round. If you're disconnected at the beginning of a new round, that round will be completed automatically.

Absolutely! In the vast orbit of Stellar Spins, you can explore the cosmos of casino games without making a real money deposit. However, when you're ready to win real cash payouts and jackpots, you'll need to make real money deposits.

The cosmos of casino games is expansive, stretching beyond what even the most experienced stargazers of Planet Play can see. However, there are several ways you can uncover the games you seek:

  • Type the game's name in the search box on the home page if you know it.
  • Select and filter specific categories like Popular, New, Hot, Live Casino, Blackjack, Jackpots, etc.
  • Explore games by your favorite game provider by selecting their logo on the home and games pages.
  • Locate the 'Game Search' icon or 'Advanced Filter' icon on the shortcut toolbar to the left of your screen (for desktop devices) or at the bottom of your screen (for mobile devices).
  • If you still can't find the game, feel free to contact our support team.

Even the most seasoned starship captains can run into trouble in the vast cosmos. If you're still having issues opening a game after closing and reopening it or clearing your cache, please don't hesitate to reach out to our Mission Control Crew. We're always ready to help guide you through any galactic challenges.


Your journey in the cosmos of Stellar Spins will be much smoother if we have all your correct contact details. If you need to update anything, please contact us and our Mission Control Crew will be ready to assist you.

Your safety is of utmost importance to us. To verify your account, we require the following documents:

  1. A government-issued identification document (passport, identity card, or driver’s license).
  2. Proof of address (a recent utility bill not older than three months).
  3. If applicable, copies of your registered credit cards. Only the first 6 and last 4 digits need to be visible - please block out anything else in between as well as the CVC/CVV digits on the back of your card for security reasons.

We handle all funds and information with the utmost care and security. Funds and deposits are held in an isolated bank account, separate from any other funds or accounts used. Your personal and financial information is handled with complete confidentiality, and we use industry-standard encryption technology to secure all communication between your device/browser and Stellar Spins.

Stellar Spins have powerful star-guards that exist to protect the cosmos. Your information is only accessed by employees with top security clearance and no one else. Confidentiality and security are paramount to us, and our star-guards implement stringent security protocols to ensure your safety.

You can submit your documents for verification by following these steps:

  1. Log in and access your profile by clicking on your Avatar.
  2. Select ‘DOCUMENTS’ from the tabs at the top.
  3. Upload a file for each of the documents required.

Alternatively, you can scan and email your documents to the Mission Control Crew, and they will handle the verification process.

The star-guards within the galaxy of Stellar Spins are formidable protectors. All of your financial, personal, and other documentation is safeguarded by these extraordinary figures. They implement serious and safe security protocols to ensure your safety, and only employees with the highest security clearance have access to this information.

Our team works tirelessly to ensure your account is verified as swiftly as possible - ideally, as fast as the speed of light. Verification usually takes between 1 and 48 hours. However, during times of high volumes, it might take a little longer. If you wish to track the progress of your verification, don't hesitate to get in touch with our Mission Control Crew.

Responsible Gaming FAQ

We value every space explorer at Stellar Spins and your journey is important to us. If you wish to close your account, please contact the Mission Control Crew who will assist you in doing so. We would appreciate knowing why you've decided to end your journey with us, as your feedback can help us improve our services for future players. Please note, if you choose to permanently close your account, you cannot return to the Stellar galaxy and cannot open a new account.

Stellar Spins grants its players the ability to control their own playtime in the cosmos. If you choose to deactivate your account for a certain period, we're here to support you. Simply contact us and dictate your terms of departure and re-entry.

In the vast cosmos of Stellar Spins, we understand that keeping in touch with earthly realities is crucial. That's why we give you the power to dictate your own journey. You can decide how you'd like to play and fly through our galaxy. To set your desired limits, please contact our support team, and they'll assist in implementing these for you.